SERVICE INFORMATION

Mourpak packaging machinery is backed up by a highly professional and efficient after sales service.

WARRANTY

Mourpak machinery has a warranty of six months from date of installation and commissioning. All purchased-in pneumatic and electronic components are supported by the manufacturers with a minimum six months warranty. Mourpak machinery is manufactured principally from stainless steel and anodised aluminium materials. These materials are hardwearing and have a long life. All wetted parts are manufactured from 316 grade stainless steel which is a particularly high standard.

Consequently the parts that do wear are limited mainly to seals and O-rings and they are supplied as spare parts with the machines when they are purchased. Mechanical service then is only occasional and consists mainly of replacing seals and O-rings which the majority of customers do themselves.

ELECTRONIC COMPONENT SERVICE

An electronics engineer is on-call 24hours a day, 7 days a week to attend to any failure of electronic equipment. Most of the machinery is controlled by a Programmable Logic Controller (PLC) and once programmed in the factory the machinery tends to run trouble free with only the occasional service call. The machines all carry an identification plate which shows the name, address, and phone number of the company for service during normal working hours and the mobile phone number of the service engineer is supplied to the customer.